Three minutes to pub time.
Here's what happens when I raise a bug with Adobe, generally:
ie: nothing, for a long time.
Here's what happens when I raise a bug with Ortus Solutions, 16min after I raise it:
Adam, let me first just say that I absolutely love your bug issues. You are so detailed and helpful. I wish everybody that reported issues to us would be as detail oriented and focused as you. Thanks, please note that I really appreciate the effort into discovering the issues and letting us know how to try and tackle them.
Now I'm not quoting that because Luis says something complimentary about me, but I am quoting this because this is how working with a supplier could be.
Pub time now.